Refund policy
At HavnEscape, your comfort and satisfaction come first. That’s why we offer a 30-day money back guarantee, so you can try our products risk-free.
30-Day Comfort Guarantee
If you’re not completely satisfied with your HavnEscape™ Cloud Pillow, you may request a return within 30 days of receiving your order.
We understand that adjusting to a new pillow can take a few nights, so we recommend giving it a proper trial before deciding.
Eligibility for Returns
To be eligible for a refund:
• Your request must be made within 30 days of delivery
• The item must be in reasonable condition
• Proof of purchase is required
Return Process
To initiate a return:
• Contact our support team with your order details
• We will provide return instructions
• Once your return is received and inspected, your refund will be processed
Refunds
Approved refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Important Notes
• Shipping fees (if applicable) are non-refundable
• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We reserve the right to refuse returns that do not meet the above conditions